You have the right to withdraw from this contract without giving any reason within fourteen days.
The withdrawal period expires fourteen days after the date of order confirmation and online payment on the site.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous statement sent by registered letter with acknowledgment of receipt.
You will find our contact details on the Legal Notice page.
You may use the model withdrawal form, but it is not obligatory.
Word Format (.docx) PDF Format
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, without undue delay and, in any event, no later than 30 days from the day on which we are informed of your decision to withdraw from this contract.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, this reimbursement will not incur any costs for you.
Exceptions to the Right of Withdrawal
The right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.
References and Additional Information:
- Withdrawal Period - Buyer's Rights (Comment ça marche - Droits-Finances website)
- Consumer Code (PDF Légifrance)